Licensed plumbing businesses must satisfy a number of requirements.
Customer complaints and warranty scheme
Customers can access an independent complaints procedure to resolve disputes against members. If you have a complaint about a member please follow the complaint procedure detailed here
Work undertaken by a SNIPEF Licensed Plumber in domestic properties is covered by a warranty scheme, providing customers with practical and financial assistance if a Licensed Plumber or SNIPEF member refuses to implement any decision made by the Complaint Resolution Panel or in situations which may arise in the event of a Licensed Plumber becoming insolvent (conditions apply).